Shipping policy

Effective Date: May 15, 2026

Welcome to DEVLI (“DEVLI”, “we”, “our”, or “us”).
This Shipping Policy outlines the terms related to order processing, shipping, delivery, logistics handling, and related responsibilities for purchases made through our platform.

DEVLI is operated and managed by Synentra Technologies Pvt Ltd.

By placing an order on our platform, you agree to the terms mentioned below.

1. Order Processing

Orders placed on DEVLI are generally processed after:

  • successful payment confirmation,

  • order verification,

  • and operational approval.

Typical processing timelines:

  • 1–3 business days for standard orders,

  • additional time may be required during:

    • festivals,

    • sale periods,

    • operational peak seasons,

    • high-demand product launches,

    • or stock replenishment cycles.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Coverage

DEVLI currently aims to deliver across serviceable locations in India through third-party logistics and courier partners.

Delivery availability depends on:

  • PIN code serviceability,

  • logistics coverage,

  • operational limitations,

  • and regional restrictions.

Certain remote or restricted areas may experience delayed or unavailable delivery service.

3. Estimated Delivery Timelines

Estimated delivery timelines may vary depending on:

  • customer location,

  • logistics partner,

  • product availability,

  • weather conditions,

  • operational workload,

  • and external factors.

Approximate timelines:

  • Metro & urban cities: 2–7 business days

  • Non-metro & semi-urban locations: 4–10 business days

  • Remote regions may require additional time.

Delivery timelines displayed on the website are estimates only and should not be interpreted as guaranteed commitments.

4. Shipping Charges

Shipping charges, if applicable, may vary based on:

  • order value,

  • weight/volume,

  • delivery location,

  • promotional campaigns,

  • or selected delivery method.

Applicable charges will generally be displayed during checkout before payment confirmation.

DEVLI reserves the right to revise shipping fees without prior notice.

5. Order Tracking

Once an order is shipped, customers may receive:

  • shipment confirmation,

  • tracking ID,

  • courier partner details,

  • and delivery updates

through email, SMS, WhatsApp, or other communication channels where applicable.

Tracking information depends on courier systems and may occasionally experience delays or temporary inaccuracies.

6. Delivery Attempts

Courier partners may attempt delivery multiple times depending on operational policies.

Customers are responsible for:

  • providing accurate shipping information,

  • being available to receive orders,

  • and responding to courier communication where necessary.

If delivery fails due to:

  • incorrect address,

  • unreachable contact number,

  • unavailable recipient,

  • refusal to accept delivery,

  • or repeated failed attempts,

DEVLI reserves the right to:

  • cancel the order,

  • deny refund requests,

  • deduct logistics/shipping charges,

  • or refuse re-delivery.

7. Delayed Deliveries

While we strive to ensure timely shipping and delivery, delays may occur due to:

  • weather disruptions,

  • transportation issues,

  • strikes,

  • high order volume,

  • regional restrictions,

  • festivals,

  • government actions,

  • or unforeseen operational circumstances.

DEVLI shall not be held liable for delays beyond reasonable operational control.

8. Damaged Shipments

Customers are advised to inspect packages at the time of delivery.

If a package appears:

  • damaged,

  • tampered,

  • leaking,

  • opened,

  • or severely compromised,

customers should:

  • record photos/videos,

  • avoid using the product immediately,

  • and contact support promptly.

Complaints related to damaged shipments should preferably be reported within 24 hours of delivery.

9. Split Shipments

Orders containing multiple items may sometimes be shipped separately depending on:

  • inventory availability,

  • warehouse location,

  • packaging requirements,

  • or logistics optimization.

Customers may receive multiple tracking IDs for the same order.

10. Incorrect Address & Customer Responsibility

Customers are solely responsible for providing:

  • accurate address details,

  • valid contact information,

  • correct PIN code,

  • and proper recipient details.

DEVLI shall not be responsible for:

  • failed deliveries,

  • delays,

  • losses,

  • or additional shipping expenses

arising from incorrect information submitted by customers.

Address modification requests after shipment may not always be possible.

11. Cash on Delivery (COD)

Cash on Delivery availability may depend on:

  • customer location,

  • order value,

  • logistics partner support,

  • operational feasibility,

  • or customer order history.

DEVLI reserves the right to:

  • enable or disable COD for specific users/orders,

  • limit COD eligibility,

  • or request prepaid payment without prior notice.

12. Lost or Marked Delivered Shipments

If an order is marked as delivered but not received, customers should contact support promptly.

DEVLI may coordinate with logistics partners for investigation; however:

  • final resolution depends on courier verification,

  • and certain claims may require additional evidence or documentation.

Claims raised after an extended duration may not be accepted.

13. Force Majeure

DEVLI shall not be liable for shipping or delivery disruptions caused by events beyond reasonable control including:

  • natural disasters,

  • floods,

  • pandemics,

  • transportation shutdowns,

  • cyber incidents,

  • labor strikes,

  • internet outages,

  • political unrest,

  • or government restrictions.

14. Policy Updates

DEVLI reserves the right to modify or update this Shipping Policy at any time without prior notice.

Updated versions shall be published on:
www.devli.in

Continued use of the platform after updates constitutes acceptance of the revised policy.

15. Contact Information

For shipping-related support or concerns, customers may contact:

DEVLI
Operated by Synentra Technologies Pvt Ltd

Address:
Plot No - B-40, GIDC Vapi, Gujarat, 396191, India

Website:
www.devli.in

Email: support@devli.in

16. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to this policy shall be subject to the jurisdiction of competent courts in Gujarat, India.