Refund policy

Effective Date: May 15, 2026

Welcome to DEVLI (“DEVLI”, “we”, “our”, or “us”).
This Return, Replacement & Refund Policy outlines the terms applicable to purchases made through our platform.

DEVLI is operated and managed by Synentra Technologies Pvt Ltd.

By placing an order on our website, you agree to this policy.

1. General Policy

At DEVLI, we deal in spiritual, devotional, ritualistic, and pooja-related products including but not limited to:

  • Agarbatti,

  • Dhoop,

  • Kapoor,

  • Puja essentials,

  • Oils,

  • Ritual accessories,

  • Devotional products,

  • Temple items,

  • and related categories.

Due to the sensitive, consumable, religious, hygiene-based, and fragile nature of many products sold on our platform, all sales made on DEVLI are considered final.

2. No Return Policy

DEVLI does not support returns once an order has been:

  • placed,

  • processed,

  • shipped,

  • or delivered.

Customers are requested to carefully review:

  • product details,

  • quantity,

  • pricing,

  • delivery address,

  • and other information

before placing an order.

We request customers to order responsibly.

3. No Refund Policy

DEVLI does not provide refunds for:

  • delivered products,

  • opened products,

  • used products,

  • dissatisfaction based on personal preference,

  • fragrance-related preferences,

  • minor packaging variations,

  • delays caused by courier/logistics,

  • refusal to accept delivery,

  • incorrect address provided by customer,

  • failed delivery attempts,

  • or change of mind after purchase.

Once an order is confirmed and processed, it shall generally be treated as non-refundable.

4. No Exchange Policy

DEVLI currently does not support product exchanges unless specifically approved at our sole discretion under exceptional circumstances.

Exchange requests based on:

  • personal dislike,

  • fragrance expectations,

  • color/design expectations,

  • accidental ordering,

  • or changed requirements

shall not be accepted.

5. Damaged or Incorrect Products

In rare cases where customers receive:

  • completely incorrect products,

  • severely damaged items,

  • or missing products,

customers must contact support within 24 hours of delivery with:

  • order details,

  • product photographs,

  • package photographs,

  • and unboxing video proof (recommended).

DEVLI reserves the sole right to:

  • review the complaint,

  • verify the claim,

  • and decide the appropriate resolution, if any.

Any resolution provided shall be purely discretionary and shall not create any obligation for future cases.

6. Cancellation Policy

A. Before Dispatch

Orders may be eligible for cancellation only if they have not yet been processed or dispatched.

Cancellation requests are subject to operational feasibility and approval.

B. After Dispatch

Once an order has been shipped or handed over to the logistics partner:

  • cancellation requests may not be accepted,

  • refunds shall generally not be provided.

7. Delivery Failures

If delivery fails due to:

  • incorrect shipping details,

  • unavailable recipient,

  • refusal to accept order,

  • repeated failed delivery attempts,

  • unreachable contact number,

DEVLI reserves the right to:

  • deny refund requests,

  • deduct shipping/logistics charges,

  • or cancel re-delivery attempts.

Customers are solely responsible for providing accurate delivery information.

8. Product Variations

Many products sold on DEVLI may:

  • be handcrafted,

  • contain natural ingredients,

  • involve traditional manufacturing methods,

  • or have packaging updates from time to time.

Therefore:

  • slight color differences,

  • fragrance variations,

  • texture variations,

  • packaging changes,

  • or design differences

may occur and shall not be treated as defects.

9. Fraud Prevention

DEVLI reserves the right to:

  • reject suspicious claims,

  • block abusive users/accounts,

  • request additional verification,

  • or deny support in cases involving misuse, fraud, or policy abuse.

10. Limitation of Liability

To the maximum extent permitted by law, DEVLI and Synentra Technologies Pvt Ltd shall not be liable for:

  • indirect losses,

  • emotional dissatisfaction,

  • delayed deliveries,

  • misuse of products,

  • or customer expectations beyond product descriptions.

11. Policy Updates

DEVLI reserves the right to modify or update this policy at any time without prior notice.

Updated versions shall be published on:
www.devli.in

Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Information

For order-related concerns, customers may contact:

DEVLI
Operated by Synentra Technologies Pvt Ltd

Address:
Plot No - B-40, GIDC Vapi, Gujarat, 396191, India

Website:
www.devli.in

Email: support@devli.in

13. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to this policy shall be subject to the jurisdiction of competent courts in Gujarat, India.